Refund policy
Every WRAP LUXURY piece is inspected by hand before it is wrapped and sent. If something is not right, we want to put it right.
Returns
You may return an item within 14 days of delivery. To be accepted, the item must be unworn, unwashed and unaltered, with no perfume, make-up or other marks, and returned in its original keepsake box and packaging.
To start a return, please contact us first by email or WhatsApp with your order number. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.
Items we cannot accept
- Items that have been worn, washed, altered or damaged after delivery
- Personalised or made-to-order pieces
- Gift cards
- Items marked as final sale
Damaged, faulty or incorrect items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, and we will cover the return shipping.
Return shipping
For returns that are not due to our error, the cost of return shipping is paid by the customer and original shipping charges are not refunded. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return has arrived and been inspected, we will email you to confirm whether it has been approved. Approved refunds are made to your original payment method within 5 to 10 business days. Your bank or card provider may take a few more days to show the credit.
Exchanges
The quickest way to exchange is to return the item for a refund and place a new order. If you would like help choosing, write to us and we will be happy to advise.
Contact us
Email: wrap.luxury2@gmail.com
WhatsApp and telephone (UAE): +971 58 259 8444
WhatsApp (India): +91 77809 45615
